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Your own ordering vs delivery apps
Delivery apps bring new customers and riders. They also keep a commission (GP) on every order. Here is a fair side-by-side, and a calculator for your own numbers.
| Delivery apps | Your own ordering | |
|---|---|---|
| Commission per order | A percentage of each order (GP), set in your contract | 0%. One fixed monthly fee |
| New customers | Yes: people browse the app for something to eat | You bring them: regulars, table QR, LINE, Google |
| Delivery riders | Included | Your own staff or a rider you book. Pickup and dine-in need none |
| Menu prices | Many restaurants raise app prices to cover the cut | Your normal prices |
| Customer relationship | The customer account belongs to the app | Guests order with you and can follow you on LINE |
| Getting paid | Paid out on the app's schedule | PromptPay straight to your account |
| Orders at the table | Not what the apps are for | QR on every table, straight to the kitchen |
Keep the apps for reach. Move your regulars, table orders and LINE customers to your own ordering. That is where the commission stays with you.
Run your own numbers
Every number comes from what you enter. We do not assume any commission rate.
Questions owners ask
Not here? Ask our AI, or email us.
What is GP?
GP is the commission a delivery app keeps from each order. Your rate is in your contract or on your payout statement.
Can I use both?
Yes, and most restaurants should. The apps find new customers; your own ordering keeps the regulars without a cut.
Do you provide delivery riders?
No. Your ordering takes pickup, dine-in and delivery orders; you deliver with your own staff or a rider service you choose.
How do I move regulars to my own ordering?
Put your ordering QR and LINE on every bag, bill and table, and give regulars a reason to order direct, such as a small loyalty reward.